Terms of engagement

This page summarises how we work. The written proposal and agreement you sign for a project take precedence over anything here.

Scope

Every project starts with a written scope: what we build, what we do not, and the acceptance criteria per phase. Changes are welcome and are quoted before they are built, so the budget never moves without your agreement.

Ownership

You own what we build for you: source code, design files, infrastructure configuration, documentation and data, from the moment each invoice is paid. We keep the right to reuse general know-how and non-client-specific tooling. Third-party and open-source components stay under their own licences.

Payment

Projects are invoiced per phase or per month, as set out in the proposal, with a deposit before work starts. Invoices are payable within [PLACEHOLDER: 30] days. Late payment may pause the work.

Confidentiality

What you share with us stays with us. We sign a mutual non-disclosure agreement on request, and we only publish a case study with your written permission.

Support and warranty

We fix defects in what we delivered, free of charge, for [PLACEHOLDER: 30] days after each launch. Ongoing improvements, upkeep and new features are covered by a partnership agreement.

Liability

Our liability is limited to the amount invoiced for the phase or engagement concerned, except where Belgian law does not allow this limitation.

Law and jurisdiction

Belgian law applies. The courts of [PLACEHOLDER-JUDICIAL-DISTRICT] have jurisdiction.