Services — Managed networkNetworks & infrastructure
Managed network: one fixed monthly fee, no surprises
Monitoring, updates, remote support and on-site response on a monthly Care plan, so the network stops being your problem. You stay the owner of the hardware, the controller and the passwords.
Managed network & support
A network is finished on hand-over day and never again. Firmware ages, a device gets added, someone forgets a password, the provider changes something. Without management, each of those becomes your problem, usually at the worst moment.
Managed network is the network track of our Care plan: monitoring and alerting on your controller, monthly updates in an agreed window, configuration backups, one named contact and response times written into your agreement. Three tiers, from Essential to Complete, bought on their own or together with Web Care for your website or application: one agreement, one invoice, one person who picks up. What each tier includes is on the services page under Care.
What is not included: lock-in. Hardware, controller and passwords are yours. If you stop, everything keeps working, and whoever comes after us gets our documentation. We think you will stay because it works, not because you cannot leave.
Who it is for
- SMEs and offices without in-house IT who want someone to call who is not the provider's helpdesk.
- Hospitality and retail where a network that is down costs revenue immediately, and nobody has time to keep firmware current.
- Companies with an existing UniFi network that was never properly documented or maintained.
What you get
- Someone who watches your network and often sees problems before you notice them.
- Firmware and security updates in an agreed maintenance window, with a configuration backup and a documented restore procedure.
- One named contact with agreed response times, remote and on site, and a quarterly report in plain language.
- No lock-in: if you end the plan, your network keeps running and any other party can continue with our documentation.
Deliverables
- Monitoring and alerting on your UniFi controller
- Monthly firmware and security updates in an agreed window
- Configuration backup with a documented restore procedure
- Remote support and on-site response according to your Care tier
- Quarterly report and annual Wi-Fi re-survey (Standard and up)
Process
How it runs
- 01
Site survey
we review your current network, its configuration and its documentation, or the lack of it.
- 02
Clean-up
we put the configuration in order, document what is there and connect the controller to our monitoring.
- 03
Management
monitoring, updates, backups and support according to your Care tier, with one named contact.
- 04
Reporting
every quarter a short report on coverage, usage and incidents, and what we recommend for the next period.
Good fit if
- You want a network that just works, without having to think about it yourself.
- You want one partner for your website, your software and your network, with one invoice.
- You have or want a UniFi network, even if someone else installed it.
FAQ
Managed network & support
Managed network: one fixed monthly fee, no surprises
Monitoring, updates, remote support and on-site response on a monthly Care plan, so the network stops being your problem. You stay the owner of the hardware, the controller and the passwords.
Or email us athello@[PLACEHOLDER-DOMAIN]
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